Call 07444 563622 / 01442 842573

Email langleylogs@gmail.com

FAQs

Please see below for some frequently asked questions


How do I make an order?
Please call or text Dave/Paul on 07444 563622, via email or through an online enquiry.

How seasoned are your logs?
Our naturally seasoned logs are dried to below 20% moisture content for 12-18 months.  They are ideal for use on wood burning stoves, open fires and chimeneas and are ready to burn.

How big are the logs?
Our logs are cut to an average 250mm and are 100-150mm in diameter.  If you have a requirement for larger or smaller logs we can usually oblige. 

What types of wood do you supply?
We offer a choice of options at different pricing levels:

-Softwood is from our stands of Norway spruce, Scots pine and Western red cedar.

-Mixed hardwood is a mixture of beech, sycamore, birch, oak and ash all of which are excellent burning fuels.

-Premium Ash reflects top quality firewood from exceptional timber.


Is Langley Logs Firewood produced locally?
Yes our logs come mostly from our 75 acre mixed woodland in Kings Langley. Occasionally we source from an adjacent managed woodland and from a couple of affiliated tree surgeons. We cut and split our firewood at our premises by local employees and it is stored undercover in well ventilated barns to dry out. We ensure our product is as sustainable and low in carbon emissions in its production and delivery as possible.


We don't yet have a kiln and so our Kiln Dried Birch is brought in from wholesale providers to ensure this option is available for our customers.


Do I have to return the Buidlers Bags after I have used my logs?
You are welcome to keep the bag for temporary storage and return it on your next delivery so we can recycle it and use it again.

How many logs will I get in a bulk bag?
Anywhere between 325 and 375 logs in a bulk bag depending on the size of the logs.


What sort of bags do you use?

Our bulk bags are constructed from mesh and fibre panels. We check capacity by random selection to confirm that we can get approximately three 360 litre wheeliebins filled to 100mm below the brim.  Hence one cubic meter of loose logs.


What should I expect in terms of stacked volume?

The Forestry Commission quote 0.62 tightly stacked cubic meters from one cubic meter of loose logs. .

Where should I store my logs?
It is very important to keep your logs as dry as possible. We recommend you store your logs in a well ventilated shed, garage or log store. It is a good idea to get your logs indoors before they are needed as the warmer and dryer they are the better.

How much is delivery?
Delivery is free within a 15 mile radius of Kings Langley. We also deliver outside of that area so please contact us with your postcode for a quote.

Can I collect the firewood directly?
Unfortunately not as public access is not currently available and there is a lot of large machinery.

How do I pay for the wood?
Payment is by cash or cheque on delivery or online bank transfer in advance. Bank details will be supplied on request.

How will the logs be delivered?
We deliver logs using builders bags. We can deliver to any location that is accessible by our delivery truck.  Bags are offloaded by crane or tipped from the bag onto a sheet of polythene if you prefer..
 
Do you deliver on weekends?
Unfortunately we aren’t currently able to deliver on weekends but will review this if we get enough customer interest.

Do I have to be present when the delivery is made?
Yes, if you want to pay cash on delivery. However, if you prepay, we can delivery your logs to your property or business when you are not able to take delivery. Unfortunately we cannot be held liable for any missing logs if you are not there when your logs are delivered.

Will I receive an invoice or receipt?
Please let us know if you require these and we an provide over email if needed.


What if I am unhappy with my logs? 

There is no question - contact us immediately if you are dissatisfied and we will refund or replace.